Refund Policy
There are no refunds, including Prepaid Sessions, Gifts, or Massage Series. All Prepaid Sessions, Gifts or Series are good for 1 year from the date of purchase. Whole or remaining Prepaid sessions, Massage series or Gifts, are transferable one time only. Massage Series appointments are limited to one 60 Minute session per day.
Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount. This amount must be paid immediately, and prior to any future appointments.
Full payment is required for all appointments scheduled less than 24 hours in advance. It is at the discretion of the massage therapist to reschedule the appointment for a later time, if available.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged the full amount for their “missed” appointment, due immediately.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for payment for the “full” session scheduled. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Medical Intake Form (Very Important)
Please complete the online medical intake form prior to your session, sent as a link within your appointment confirmation email to your registered email address. If you don't find or receive the email with the online medical intake form link, please check your email Spam folder, or contact me so I can resend it.
Thank you for your cooperation.
